Extract from the Terms and conditions (Article 5.2)
5.2 Right of withdrawal : In accordance with article L221-18 of the French Consumer Code “Code de Consommation“, the Buyer has a right of retraction during 14 working days, from the following day either :
• From the conclusion of the sales contract
• Delivery of the products
The Buyer to exercise his right of withdrawal must send to CONSO the form of withdrawal using the template below or by any other declaration, without ambiguity, expressing the will of the Buyer to retract.
5.2.1 Cancellation form
5.2.3 The exercise of the right of retraction entails the cancellation of the contract and consequently the terms of reimbursement provided for in article 5.1 of these Terms and Conditions.
The Buyer must return the property to CONSO, 14 days at the latest, after notification of its decision to exercise its right of withdrawal.
The cost of returning the product has to be supported by the Buyer.
5.3 The conditions provided for in 5.1 and 5.2 are subject to the Buyer not making any manipulation other than those necessary to establish the nature of the product and / or has not made an abnormal use of the thing sold, in accordance with Article L 221-23 of the Consumer Code “Code de la Consommation”.